Privacy Policy

1. Introduction

WalkHer ("we," "our," or "us") is a safety-focused mobile application designed to connect women for safe walking companionship. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using WalkHer, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

2. Data Controller Information

Data Controller: WalkHer Ltd

Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Email: mgmt@walkherapp.com

3. Data We Collect

3.1 Account Registration Data

3.2 Identity Verification Documents

To ensure the safety of our female-only community, we require identity verification through our partner Ondato:

• Passport - Full name, DOB, nationality, gender, document number, expiry date
• Selfie/facial photograph - Facial matching with passport

3.3 Payment Information

Payment processing is handled securely through Stripe. We store only card brand, last 4 digits, expiry date, and cardholder name. Full card numbers are never stored on our servers.

3.4 Location Data

Location data is essential for our core matching and safety features:

• Current GPS coordinates for trip matching
• Meeting point and destination for trip coordination
• Real-time location updates for location sharing sessions
• Safety alert location for emergency response

3.5 Communication Data

4. How We Use Your Data

4.1 Core Service Delivery

• Creating and managing your account
• Verifying your identity and gender for community safety
• Processing subscription payments
• Matching you with nearby walking companions
• Enabling real-time location sharing
• Facilitating in-app communication

4.2 Safety & Security

• Operating safety mode and SOS features
• Notifying emergency contacts during alerts
• Detecting and preventing fraud
• Enforcing community guidelines

5. Legal Basis for Processing

Under GDPR, we process your data based on the following legal grounds:

6. Third-Party Service Providers

We share your data with the following third-party processors:

7. Data Retention

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Art. 15) - Request a copy of all personal data we hold about you
• Right to Rectification (Art. 16) - Request correction of inaccurate personal data
• Right to Erasure (Art. 17) - Request deletion of your personal data
• Right to Restrict Processing (Art. 18) - Request restriction of processing in certain circumstances
• Right to Data Portability (Art. 20) - Receive your data in a structured, machine-readable format
• Right to Object (Art. 21) - Object to processing based on legitimate interests
• Right to Withdraw Consent (Art. 7) - Withdraw consent at any time

Response Time: We will respond to your request within 30 days.

Right to Lodge a Complaint: UK Information Commissioner's Office (ICO) - ico.org.uk

9. Data Security

We implement appropriate technical and organizational measures to protect your data:

Breach Notification: In the event of a data breach, we will notify the relevant supervisory authority within 72 hours and affected users without undue delay if high risk.

10. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA). All transfers are protected by EU-US Data Privacy Framework certification or Standard Contractual Clauses (SCCs).

11. Children's Privacy

WalkHer is intended for users 18 years of age and older. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email notification, in-app notification, or notice on our website. Continued use after changes constitutes acceptance of the updated terms.

13. Contact Us

For any questions about this Privacy Policy or to exercise your data rights:

WalkHer Ltd

167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Email: mgmt@walkherapp.com

For complaints:

UK Information Commissioner's Office: ico.org.uk

Phone: 0303 123 1113